FAQ

1.What stone products can you supply?

We mainly supply Stone products for garden:

Natural stone pavers, sandstone,limestone ,granite or marble flooring tile, stack stone (slate), water fountain, garden statues, stone letterbox etc.

2.What are the advantages of buying from you?

(A) Quality products .Good service. Reasonable price.

(B) QC. We implement strict quality control for our export products but please do be aware that stone colour may differ very slightly from the pictures online.

(C) We can combine various products in one shipment for you. As we know, usually more than one type of stone product is used for home or garden decoration. You can get all the stone products from us in one shipment to save time and money in comparison to buying from different dealers. We can also produce according to your own design (photos) or dimensions, for example, you may like a special design for a statue, or your swimming pool capping may need to be shaped specially. Just let us know and we will try to find a solution for you with our experience.

3. How long does shipping take?

The total shipping time usually takes around 7 or 8 weeks to Perth including customs clearance time, which may not be ok for buyers who need the products urgently. For this situation, we suggest that the buyer buy locally as we do not want to delay your project. Usually our customers have a schedule for building their garden or home project at least one month in advance, so please contact us to see if our shipping time can meet your requirements. We also have a local warehouse in Perth which holds stock of certain products.

Shipping times may be altered due to influences beyond my control such as bad weather.

4.Can you arrange pick up or delivery in Australia?

Yes,we can.

We stock some stone products (regular dimensions, eg. pavers 600x300x30mm,stone cladding:600×150) in our Perth warehouse.

Our import agent in Australia can help the buyer to arrange delivery service in Australia if required.

5.What are your Payment terms?

(A) Direct Shipment from our overseas factory: T/T ,Bank deposit,Cheque…

We can offer price of FOB, CIF or DDU.

(B) Pick up from Warehouse in Perth: Cash on Pick up.

The Policy of Rock Inspiration is that NO REFUND will be given if the customer changes their mind or decide not to go ahead with a purchase once any deposit or partial payment(s) have been made.